Shipping policy
ShiftGuard Shipping Policy
Last updated: July 14, 2026
We work to process and deliver every ShiftGuard order as quickly and reliably as possible. This policy explains our processing times, shipping rates, estimated delivery times, and tracking process.
Order Processing
Orders are normally processed within 24 hours of being placed.
Orders are processed on business days only. We do not process or ship orders on weekends or public holidays.
During major sales, holidays, product launches, or periods of unusually high order volume, processing may take slightly longer. Customers will be notified if there is a significant delay affecting their order.
Order processing time is separate from the estimated shipping time shown below.
Shipping Rates
ShiftGuard offers:
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Free standard shipping on orders over $55
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$6 flat-rate standard shipping on orders below $55
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Expedited shipping options at checkout
Shipping thresholds and rates are shown in the currency displayed at checkout.
Expedited shipping prices and estimated delivery times may vary depending on the destination and selected shipping service.
Estimated Shipping Times
The estimated delivery times below begin after the order has been processed and shipped.
| Destination | Order Processing | Estimated Delivery After Shipment |
|---|---|---|
| United States | Within 24 hours | 3–7 business days |
| Canada | Within 24 hours | 3–7 business days |
| United Kingdom | Within 24 hours | 3–7 business days |
| Australia | Within 24 hours | 3–7 business days |
| New Zealand | Within 24 hours | 3–7 business days |
| Ireland | Within 24 hours | 3–7 business days |
Business days do not include weekends or public holidays.
Delivery times are estimates and may vary depending on the destination, selected shipping method, carrier operations, local delivery conditions, and periods of high order volume.
Order Tracking
Every ShiftGuard order includes tracking.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking information may take some time to become active after the shipping confirmation email is sent.
If your tracking information has not updated within three business days, contact us at help@onShiftguard.com with your order number.
Expedited Shipping
Expedited shipping may be selected during checkout when available.
The estimated expedited delivery time and applicable shipping charge will be displayed before payment. Expedited delivery estimates begin after the order has been processed.
Selecting expedited shipping does not remove the normal order-processing period.
Shipping Destinations
ShiftGuard currently ships to:
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United States
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Canada
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United Kingdom
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Australia
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New Zealand
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Ireland
Shipping availability will be confirmed during checkout. An order cannot be completed when shipping is unavailable for the entered address.
Order Changes and Cancellations
Customers may request an order change, address correction, or cancellation within 24 hours of placing the order.
Email help@onShiftguard.com as soon as possible and include:
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Your full name
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Your order number
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The requested change
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The complete corrected address, when applicable
We will make every reasonable effort to complete the request. However, once an order has been processed or shipped, it may no longer be possible to change or cancel it.
Contact Us
For shipping questions or assistance with an order, contact:
ShiftGuard Customer Support
Email: help@onShiftguard.com