ShiftGuard Refund, Return & Quality Guarantee Policy

Last updated: July 14, 2026

At ShiftGuard, we make socks for real work—not just for trying on in front of a mirror.

Wear them. Wash them. Put them through long shifts. If they are not right for you, our 60-Day Shift-Test Guarantee makes returning or exchanging them simple.

1. 60-Day Shift-Test Guarantee

You may return your ShiftGuard socks within 60 days of the date your order was delivered.

Your socks may be:

• Opened

• Tried on

• Worn

• Washed

The condition of the socks will not prevent you from requesting a return within the 60-day return period.

To qualify, the socks must have been purchased directly from ShiftGuard. Returns for products purchased through another retailer or marketplace must be handled through that seller.

2. Return Shipping

Customers are responsible for arranging and paying for return shipping when requesting a refund.

ShiftGuard does not currently provide prepaid return labels for standard returns.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed. ShiftGuard is not responsible for returns that are lost before reaching us.

There are no restocking or processing fees.

Original shipping charges are not refundable, except where reimbursement is required by applicable consumer law.

3. Refunds

Once your return is received and approved, your refund will be issued to the original payment method used for the purchase.

Approved refunds are normally processed within 3–7 business days.

Depending on your bank, card issuer, or payment provider, additional time may be required before the refund appears in your account.

Refunds apply to the amount paid for the returned socks. Original shipping charges are not refundable unless required by applicable law.

Discounted and bundled orders remain eligible for the 60-Day Shift-Test Guarantee. Returning part of a bundle will not cause the original bundle discount to be removed from the products you keep.

4. Exchanges

You may request an exchange within 60 days of delivery if you would prefer another available size, color, or eligible ShiftGuard product.

ShiftGuard will cover the shipping costs associated with an approved exchange.

Exchange requests are subject to product availability. If the requested replacement is unavailable, we may offer another available option or issue a refund to your original payment method.

5. Three-Year Quality Guarantee

Every pair of ShiftGuard socks is protected by our 3-Year Quality Guarantee, beginning on the original delivery date.

If your socks experience a quality-related failure involving their materials, construction, or workmanship during normal intended use, contact us and we will provide an approved replacement.

The 3-Year Quality Guarantee provides a replacement rather than a cash refund.

Replacement products may be the same style or a comparable ShiftGuard product when the original style, size, or color is no longer available.

The guarantee does not cover lost or stolen products, deliberate damage, or damage caused by use outside the product’s normal intended purpose.

This guarantee applies only to the original purchaser and does not restart when a replacement pair is issued.

6. Damaged, Defective or Incorrect Orders

Please inspect your order after delivery.

If your order arrives damaged, defective, or contains the wrong product, contact us within 7 days of delivery.

Once approved, ShiftGuard will provide a replacement at no additional cost to you, including the necessary replacement shipping charges.

Quality-related issues reported after this initial seven-day period may still qualify for replacement under our 3-Year Quality Guarantee.

7. Packages Lost in Transit

If tracking information shows that your order was lost while in transit and the carrier is unable to complete delivery, contact us at help@onShiftguard.com.

After confirming the delivery issue, ShiftGuard will provide either:

• A replacement order; or

• A refund to the original payment method.

8. Returned-to-Sender Orders

If an order is returned to ShiftGuard because it was unclaimed, undeliverable, or addressed incorrectly, contact us once the return has been confirmed.

You may request that the order be sent again to a corrected address or receive an eligible refund.

9. Order Cancellations and Changes

Orders may be canceled or changed within 24 hours of being placed.

To request a cancellation or change, email help@onShiftguard.com as soon as possible with your order number and the requested change.

After the 24-hour period, the order may already be processing or in transit and may no longer be changed or canceled. Once delivered, eligible socks remain covered by our 60-day return and exchange policy.

10. Incorrect Shipping Addresses

Customers are responsible for checking that their shipping information is correct when placing an order.

If you notice an incorrect or incomplete address, email help@onShiftguard.com within 24 hours with:

• Your order number

• Your full name

• The complete corrected address

We will update the address when the order has not already been processed or shipped.

11. Products Eligible for Return

Only ShiftGuard socks are eligible for return under this policy.

Any non-sock products, complimentary items, promotional gifts, or other merchandise are not eligible for return or cash reimbursement unless required by applicable law.

12. How to Start a Return, Exchange or Guarantee Claim

Before sending anything back, email:

help@onShiftguard.com

Please include:

• Your full name

• Your order number

• The item you wish to return or exchange

• Whether you are requesting a return, exchange, or quality-guarantee replacement

• A brief description of the issue

Our support team will provide the appropriate return or replacement instructions.

Returns sent without first contacting ShiftGuard may experience processing delays.

13. Consumer Rights

This policy is intended to provide benefits in addition to any rights customers may have under applicable consumer-protection laws.

Nothing in this policy excludes, restricts, or replaces any consumer right or remedy that cannot legally be excluded or restricted in the customer’s country, state, province, or territory.

Contact Us

For questions about a return, refund, exchange, damaged order, or the 3-Year Quality Guarantee, contact:

ShiftGuard Customer Support
Email: help@onShiftguard.com